Supporting Supervisors with a Trauma Informed Approach

This course will equip dispatch supervisors within 911 Call Centers with essential knowledge and skills to lead their teams using a trauma-informed approach. As a supervisor, you play a critical role in ensuring the well-being of both dispatchers and callers. The course emphasizes understanding trauma, recognizing its impact, and implementing strategies to create a supportive work environment. Participants will learn how to apply trauma-informed principles to supervision, enhance team resilience, and promote self-care. By fostering a trauma-informed culture, dispatch supervisors can effectively lead their teams while safeguarding their own mental health.