Navigating 988 for Crisis Repspone

This course is a guided exploration for dispatchers to effectively utilize the National Suicide Prevention Lifeline's 988 service for crisis response. As the 988 Lifeline emerges as a critical resource for individuals in mental health crises, dispatchers play a pivotal role in connecting callers to immediate support and resources. This course focuses on integrating the 988 Lifeline with existing 911 services and mobile crisis response systems through engaging discussions and evidence-based practices, which will provide participants with insights into the structure and function of the 988 Lifeline, learn how to navigate the system efficiently, and be provided with resources and referral pathways for callers in crisis. By mastering the utilization of the 988 Lifeline, dispatchers will enhance their ability to provide compassionate and effective assistance to callers in need and intervene in crisis situations to save lives within their communities.