Active Listening

In the high-stress world of 911 emergency dispatch, effective communication is paramount. Dispatchers serve as the vital link between distressed callers and the emergency responders who can save lives. In this course, we delve into the art of active listening—a skill that can make all the difference in critical situations. Participants will learn techniques to not only hear the words spoken by callers but also fully understand their emotions, needs, and concerns. By being fully present and engaged, dispatchers can provide accurate information, establish rapport, enhance decision-making, and reduce miscommunication.